Terms and Conditions
Please read our terms and conditions below. By using our website and contacting us, you are confirming that you have read and understood all of the below.
1
Consent: Veterinary consent is required prior to any session that is not considered maintenance. Animals will only be seen for physiotherapy care in accordance with the Veterinary Surgeon’s Act 1966 and exemptions order 2015. Any physiotherapy assessment and/or treatment of your animal may be discussed with your veterinary surgeon and other relevant professionals as required.
2
Owner responsibility: It is the owner’s responsibility to declare any changes to the animal’s health, or medical condition between treatments. It is the owner’s responsibility to inform the veterinary physiotherapist of any infectious or contagious condition prior to treatment. Failure to do so may result in no treatment and a full session charge. Owners are required to provide suitable equipment for a physiotherapy session.
3
Media: Photos and video footage may be obtained during a session. Automatic permission is given for these to be used for education, informative or marketing purposes.
4
Disclaimer: The veterinary physiotherapist does not take any responsibility for any accident or injury sustained by the animal’s owner or animal during a veterinary physiotherapy session. The veterinary physiotherapist cannot be held responsible for any loss or damage to vehicles or personal property whilst on the premises.
5
Confidentiality: All personal information will be protected in compliance with the Data Protection Act (1998) and the UK General Data Protection Regulation (GDPR). Data will be stored on a password protected device for 7 years as per insurance requirements, and then will be appropriately destroyed.
6
Payment: Full payment is required on the day of appointment by cash or direct bank transfer. Failure to settle an invoice within 2 days may incur a late payment charge of 10%.
7
Insurance claims: all clients are to pay upfront on the day of the appointment, and can then reclaim the cost with the invoice received.
8
Cancellations: All appointments cancelled with less than 24 hours notice will be charged at full price unless exceptional circumstances (call to discuss).